Terms of service

Terms of Service — Sundly

These Terms of Service govern the use of the website getsundly.com as well as the purchase of products offered by Sundly, a brand operated by Parallel World Ltd.

1. Legal information

  • Sundly is operated by Parallel World Ltd, a company currently in the process of incorporation. Full registration details (company number and registered address) will be published once incorporation is complete.
  • Contact: support@getsundly.com

2. Products

Our products are food supplements, described and presented as accurately as possible. Slight variations in color, appearance, or finish may occur depending on your screen display or the production batch. A food supplement is not a substitute for a varied, balanced diet and a healthy lifestyle, and is not intended to diagnose, treat, cure, or prevent any disease. Do not exceed the recommended daily dose. Not recommended for pregnant women or for smokers. If you have a medical condition or are taking medication, consult a healthcare professional before use. Keep out of reach of young children.

3. Orders

Any order placed on getsundly.com implies full and unconditional acceptance of these terms. After your order is confirmed, you will receive a confirmation email. Sundly reserves the right to refuse an order in the event of previous disputes or suspicion of fraud.

4. Prices and payment

  • Prices and any applicable taxes are shown at checkout, in the applicable currency, before your order is confirmed.
  • Payment is processed securely through our payment partners.
  • No bank card data is stored on our servers.

5. Delivery

  • Delivery is handled by partner logistics providers.
  • Delivery times are indicative, but we do our best to respect them.
  • Shipping fees are displayed before your order is confirmed. See our Shipping Policy for details.

6. Right of withdrawal and returns

Please consult our Refund & Return Policy. For hygiene and safety reasons, opened or used food supplements cannot be returned. UK customers benefit from the statutory 14-day right to cancel under the Consumer Contracts Regulations, subject to the hygiene exemption for sealed goods that have been opened.

7. Liability

Sundly shall not be held liable for indirect damage resulting from the use of the products, from misuse of the products by the customer, or from the temporary unavailability of the website.

8. Intellectual property

All elements of the website (texts, graphics, logos, photos, etc.) are protected by intellectual property rights and remain the exclusive property of Sundly / Parallel World Ltd.

9. Personal data

The data collected is used exclusively for order processing and customer relationship management. In accordance with applicable data protection laws (including the UK GDPR), you have the right to access, correct, and delete your personal data. See our Privacy Policy for details.

10. Applicable law

These terms are governed by the laws of England and Wales. In the event of a dispute, an amicable solution will be sought before any legal proceedings.

Last updated: June 9, 2026